Frequently Asked Questions


Toll-Free Customer Service Number: 1-888-431-2685

What can I do if property is lost, missing or damaged at a passenger checkpoint or in my checked baggage?

Complete the CLAIM FORM and mail, email, or fax to Trinity Technology Group.

Trinity Technology Group
11781 Lee Jackson Memorial Hwy
Suite 200
Fairfax, VA 22033
Email: TTGClaims@TrinityTechnologyGroup.com
Fax: 1-703-293-9015
Toll-Free Customer Service Number: 1-888-431-2685

What do I do if I do not get in contact with a live representative?

Please leave a detailed message on our automated machine. A representative will contact you within 24 hours. Please include your Screener ID Number, Airline on which you flew in or out of Tupelo Regional Airport (TUP) or Sonoma County Airport (STS), flight number, type of baggage, description(s) of missing or damaged item(s), and your contact information.

How long will it take for my claim to be resolved?

We evaluate each claim on a case-by-case bases provided the information given for the investigation (which may involve the review of records, interviews of employees and a technical evaluation). This can take some time, depending on the complexity of the incident and the quality of the information you provide. Our goal is to reach a decision on your claim within 30 days of receipt.

If I fly out of Memphis, TN (or any other chosen city) and land in Houston, TX (or any other chosen city) do I submit a claim to Trinity Technology Group?

No, Trinity Technology Group only accepts claims for Tupelo Regional Airport (TUP) in Mississippi and Sonoma County Airport (STS) in California. If you have flown using any other airports please go to www.tsa.gov to find your cities' lost claims contact information.

Toll Free Customer Service Number:
1-888-431-2685